Fault reporting & customer service
When something has broken or isn’t working as it should – in your premises or in the property – we need to know quickly. The sooner we get the information, the sooner we can fix it.
The fastest way to report a fault is through our web portal. There, you register your case, receive a confirmation and can follow the status until it’s resolved.
Log in to our web portal to quickly register your case. In the portal, you can then follow the status of your case.
If you’d rather send an email, that works too. Please include your address, apartment number and a description of the fault, and we’ll get back to you as soon as we can. Email your fault report to felanmalan@innagroup.com
In case of emergency
In an emergency – risk of personal injury, damage to property, or damage affecting business operations – always call 0772-25 25 20, available 24 hours a day.